Mind Over Manners: “E”tiquette

Four Critical Ingredients
— Spontaneity
— Flexibility
— Support
— Mind Set

Why “E”tiquette
— Information to biomechanical
— MBA to MIT
— Working for to working with
— Downsizings to rightsizings
— Progress to regress
— No-touch dancing to ballroom dancing

Why “E”tiquette
— Thoughts
— Emotion
— Behavior

Cycle of Human Behavior

People Who Like People Who: “E”tiquette Defined
— Make them feel good
— Solve their problems
— Keep their word
— Reduce their anxieties

Anxieties vs. Civilities

“E” Rules:

Meet and Greet
— Handshake and eye contact
— Four-time rule
— Senior to junior
— Cultural Variations

Small Talk
— Listen first
— Pregnant “Os”
— Three most important words in the English language
— Ask questions

Correspondence and Voice Mail
— “Kisss” rule
— Polite button

Entertaining and Dining
— Not you, them
— Don't order if you...
— Who pays?
— Excuse yourself

New Rules
— Do you object if...
— Elevator
— The check
— “I don't know”

One “E” Rule Enough

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